We get many emails and comments asking questions about our products. Take a look at some of the FAQs below. We are sure you will find some of your answers here.
WHAT SIZE GARMENT SHOULD I GET?
- Some of our garment do run small. Under each product we provide a size chart and thorough description of the item.
WHATS THE DIFFERENCE BETWEEN THE LATEX GARMENTS AND THE SAUNA GARMENTS?
- The latex garments are specialized for shaping and training the waist to eventually achieve those curves and waistline that you desire. Although you can workout in the latex garments, our sauna and garments were created specially to increase workouts and maximize your gym results.
HOW LONG DOES ITEMS TAKE TO SHIP?
- We like to work fast and diligently to get your order to you. Please allow 1-3 days for processing and 3-5 days for shipping. We also accept express orders which is 1-2 days.
Can I cancel my order?
- We allow you 12-24 hours to cancel your order. Because we work at a fast pace we encourage you to notify us expeditiously so that we don't ship before your cancelation.
Contact firstname.lastname@example.org to talk with someone directly when inquiring about and exchange.
DO YOU OFFER REFUNDS?
-We do not offer refunds but we will distribute a store credit for exchanges or eligible items.
Contact email@example.com if you have any additional questions regarding this topic.
HELP PLEASE! I ORDERED THE WRONG SIZE CAN I EXCHANGE?
- We allow up to 14 days for exchanges on UN-WORN items ONLY. Customer is responsible for ALL additional shipping fees. If you need an exchange on a special item that we no longer have or that we are out of stock of you will have to exchange for something else or be issued a store credit.
Contact firstname.lastname@example.org to talk with someone directly when inquiring about an exchange.
HOW LONG DOES IT TAKE TO HEAR BACK FROM YOU AFTER AN INQUIRY?
- Please allow between 24-48 hours for all email inquiries. Messages are responded in the order they're received.
WHERE DO BEAUTY REBELZ SHIP FROM?
- We ship out of Orlando Florida where we are based.
WHAT METHOD OF SHIPPING DO YOU USED?
- We use USPS as our shipping carrier. We offer priority (3-5 business days) and express shipping (1-3 business days).
HOW DO I TRACK MY ORDER?
- After your order is processed (1-2 days) we will create a label and notify you via email of your tracking number. You will be able to track this order each day till it arrives.
WHAT IS THE BEST METHOD TO CONTACT YOU?
Our best method of contact is by email. Info@beautyrebelz.com
For any additional questions that we did not cover, please feel free to send us an email and we will respond within a 48 hours.